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6 Jul 2017

Full-TimeJob Vacancy For Customer Service Representative

ojaswi budhathoki Kathmandu, Central Development Region, Nepal

Job Description

Job Overview
  • Customer Service
  • Full Time
  • Please check vacancy details.
  • 1
  • Please check vacancy details
  • Kathmandu
job

Detailed Job Description / Requirements

Application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for our client company.

A reputed Service Company based in Kathmandu.

Job Position: Customer Service Representative (male)

SCOPE OF ROLE

Interact with customers to provide and process information in response to inquiries, concerns and request about clients’ products and services.

Qualification and Skills:

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with customers under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.

Key Roles and Responsibilities:

  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
  • Recommend product or service from among our clientsby collecting customer information and analyzing their product and service needs,
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner,
  • Ensure excellent service standards and maintain high customer satisfaction,
  • Know the clients products and services and stay updated with the related issues,
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having driving license and personal bike is a must.

Salary: 17000 – 18000 including basic salary, incentive& night allowance(Full Time)

LEAVE POLICY

  • 6 working days and 8 hours a day,
  • 7 days sick leave, 13 days public holidays,
  • Regular off- 1 day (except Friday & Saturday) and 1 half day

Job Categories: 10+2 / Bachelors. Job Types: Full-Time. Job Tags: EJOBS, Ejobs Nepal, ejobsnepal, HAMRO JOB, jagire, job vacancy, Job Vacancy For Customer Service Representative, JOB VACANCY FOR VARIOUS POSITION, Jobs in Kathmandu, jobs in nepal, mero job, mero rojgari, Merorojgari, Nepal, Nepali Jobs, nepalijobs, timro job, and wanted. Salaries: Negotiable.

Endless.

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