Job Description

DEPARTMENT:    Customer Interaction Center

LOCATION:    Westwood

RATES OF PAY:   $27.13 – 28.61 – 30.07

CURRENTLY POSTED HOURS:  Various

SCHEDULE:    Various

REMARKS:

Under general supervision, the Customer Service Representative is accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services.  The primary focus of this position is to insure timely resolution of customer inquiries.  The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact.  The Customer Service Representative must have strong analytical reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.  The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.

Incumbents must successfully complete company training for this position.

MINIMUM QUALIFICATIONS:

1. Must pass Company approved EEI testing.

2. Must have working knowledge of PC applications.

3. Must have high school diploma or equivalent

4. Must have at least two years of experience in a customer service environment

Worker Type:

Regular

Number of Openings:

13

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

How to Apply

Job Categories: Sales/ Public Relation and Secretarial/ Front Office/ Data Entry. Job Types: Part-Time. Job Tags: USA. Salaries: 100,000 and above.

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