Job Description

Responsibilities:

• Provide exceptional customer service and collect required information from the customer on every call per established criteria
• Use experience to identify customer needs and handle accordingly
• Provide timely and accurate information reflecting a customer-oriented image for the company
• Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
• Communicate information considered unsatisfactory by customers in a tactful manner
• Offer alternatives and options to overcome customer objections
• Accept repetitive work tasks performed in a confined work area
• Proven ability to become an expert in all related applications, policies, and the vehicle rental process
• Consistently meet established performance and quality standards
• Locate and interpret complex information from a number of databases
• Maintain a regular and reliable level of attendance and punctuality

Knowledge/Skills/Abilities:

• Ability to learn quickly in a techinical environment
• Excellent communication skills, both verbal and written, including the ability to draft professional correspondence through email
• Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with stressful situations
• Ability to probe for additional information in a professional manner
• Accurate typing and data-entry skills
• Strong technical aptitude, the ability to quickly navigate through multiple systems while maintaining a conversation with Enterprise Holdings customers
• Strong trouble shooting and analytical skills
• Ability to work independently with minimal supervision

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
Qualifications:

• Must be at least 18 years old
• Minimum 1 year customer service experience
• Minimum 1 year of continuous work experience at the same employer
• Must be able to work 40 hours per week
• Must be able to work a structured schedule that could include morning, afternoon and evening hours
• Apart from religious observation, must be available to work both weekend days (Saturday & Sunday)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Work From Home Requirements:

• Must live in the state of Illinois
• Must currently reside in the Peoria metropolitan area
• Have permanent residence with a defined working space that is clean, ventilated and quiet
• Working space with working smoke detector, fire extinguisher, and first aid kit

Work From Home Technical Requirements:

• Computer or PC (No Mac)
• OS Version: Windows 7 or Windows 8
• Computer USB Headset with Microphone
• High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements).
  • Minimum up load speed of 1000 kbps (1.0 mbps)
  • Minimum down load speed of 3000 kbps (3.0 mbps)
  • Use of wireless and WiFi “air cards” is prohibited

** Enterprise reserves the right to verify that your PC meets or exceeds these requirements.

How to Apply

Job Categories: IT & Telecommunication, Marketing/ Advertising/ Customer Service, Sales/ Public Relation, and Secretarial/ Front Office/ Data Entry. Job Types: Part-Time. Job Tags: USA. Salaries: 100,000 and above.

Apply for this Job